Shipping policy

Shipping Policy

1. Order Processing

  • All orders are processed within 2-3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

  • If we are experiencing a high volume of orders or delays due to unforeseen circumstances, we will notify you promptly via email or SMS.

2. Shipping Locations

  • We only ship within India at the moment.

  • Shipping fees are calculated based on the size and weight of your order and the delivery location. These costs will be displayed at checkout.

3. Shipping Methods & Delivery Times

  • Standard Delivery typically takes 5-7 business days for domestic orders.

  • After dispatch, the courier company will take an additional 5 -7 days to deliver the package, depending on the location.

  • Delivery times depend on the courier's performance and may vary due to local conditions.

4. Shipping Costs

  • Shipping fees will be calculated at checkout based on the delivery address and size of the order.

  • Free Shipping may be available for specific promotions or order amounts, which will be clearly indicated during checkout.

5. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email or SMS to track your package.

  • You can use this tracking number to check the status of your delivery on the courier partner’s website.

6. Shipping Delays

  • While we strive for timely delivery, Ezzent Perfume is not responsible for delays caused by the courier company.

  • If there is any delay in the delivery, we will follow up with the courier and ensure the package is delivered as soon as possible.

  • We will actively monitor the situation and provide updates to you if there is any significant delay.

7. Damaged or Missing Items

  • If your order arrives damaged or there is an issue with your delivery, please contact us immediately with your order number and a description of the issue.

  • For damaged items, an unboxing video (without any pauses or cuts) is required for verification.

  • If the box appears damaged or tampered with upon delivery, please refuse the package from the courier and inform us immediately.

8. Delivery to Incorrect or Unreachable Addresses

  • Please ensure that the shipping address provided is accurate and reachable. If a package is returned due to an incorrect or unreachable address, the customer will be responsible for the reshipping cost.

  • If a delivery attempt fails due to customer unavailability at the time of delivery, reshipping fees will apply.

9. Customer Availability at Delivery

  • It is essential that the customer is available to receive the package at the provided shipping address during the delivery time.

  • If the delivery attempt fails due to customer unavailability or other reasons, reshipping fees will apply.

10. Contact Us
If you have any questions or concerns regarding your order or shipping, please contact us at support@ezzent.in